1. Purpose Statement
Thank you for visiting ValetKleen and, where applicable, for downloading or installing our mobile or web application ("App"). Your access to and use of the ValetKleen platform, including all associated services, features, and technologies (collectively, the "Service"), is strictly subject to your acceptance of our Terms of Service and Privacy Policy. With you accessing, downloading, installing, or using any part of the Service, you acknowledge that you have read, understood, and agreed to be legally bound by both documents. If you do not agree to these terms, you are not authorized to use or access any part of the Service.
2. Meaning of Terms
For this document, specific terms are defined to clarify their meaning and ensure mutual understanding. These definitions are non-exhaustive and apply regardless of capitalization. “App” refers to ValetKleen’s mobile software application available for download on compatible devices. “ValetKleen,” “Company,” “we,” “us,” or “our” refers to ValetKleen LLC and its affiliates, successors, or assigns. “Site” means our official website located at www.valetkleen.com, including all subdomains and content therein. “Service” collectively refers to our App, Site, and any related features, content, technology, and services offered or made available by ValetKleen. “User” is defined as any individual or entity accessing, browsing, or using the Service in any capacity, including but not limited to customers and site visitors. “You” means the individual or legal entity agreeing to be bound by this document. These definitions apply throughout all of ValetKleen’s legal policies, terms, and agreements unless otherwise specified.
3. Data Collection and Use Disclosure
When you register for ValetKleen services, we collect certain personally identifiable information (“Personal Information”) to facilitate service delivery, including but not limited to your name, email address, mailing address, payment details, mobile carrier, and any linked social media profiles (e.g., Facebook). We may also collect additional information you voluntarily provide to enhance your service experience. This data is collected and used solely by our Terms of Service and this Privacy Policy to support operations, billing, communication, and customer service. We also collect non-identifying technical data when you access our platform, including your IP address, device type, browser version, operating system, referring URLs, cookies, and Internet Service Provider details. This data, on its own, cannot identify you and is used for analytics, security, and service optimization purposes. When using the ValetKleen website, we may collect location data during service requests or updates to saved delivery locations to ensure accurate and efficient pickup and delivery.
4. Processing of Your Data
ValetKleen may collect, use, and retain your information to enhance our services and protect our platform. . This includes but is not limited to improving the user experience, optimizing the functionality of our website, mobile applications, and related services, as well as processing transactions securely. We may also use your information to respond to inquiries, send service-related communications, promotional updates, or legal notifications, including changes to our Privacy Policy or Terms of Service. Additionally, we reserve the right to use your information to perform any function we determine, in good faith, to be reasonably necessary to maintain the security, integrity, and lawful operation of ValetKleen’s platform and services. By using our services, you consent to these uses, and you acknowledge that such usage is essential to the continued availability, reliability, and legal compliance of our operations.
5. Data Subject Rights
Users may access and update certain personal information by securely logging into their ValetKleen account and editing their profile settings. While updates generally take effect promptly within our systems, please be aware that previously submitted information may remain temporarily accessible through your device’s web browser cache or other local storage mechanisms. ValetKleen is not responsible for information retained or stored on user devices or in third-party systems outside our control, and we expressly disclaim all liability for such occurrences. Additionally, for operational integrity, legal compliance, and disaster recovery purposes, ValetKleen may retain residual copies of your data in backups or archived databases, even after changes or deletions are made. Such retained data will remain subject to our internal access controls and privacy safeguards. By accessing or using ValetKleen’s services, you expressly acknowledge and consent to the terms of this Data Handling Policy, which forms an integral part of our commitment to secure, lawful, and compliant management of your personal information.
6. External Sites
ValetKleen may provide links to third-party websites for your convenience. However, we do not control or take responsibility for the content, data practices, or security measures of these external sites. By accessing third-party links through our platform, you acknowledge that ValetKleen is not liable for any loss, misuse, or damage that may arise from your interactions with those sites. These external entities operate independently and are not governed by ValetKleen’s Privacy Policy or Terms of Service. We encourage you to review the policies of any third-party site independently. Using these links is entirely at your own risk, and no warranties are implied.
7. Third-Party Data Sharing
By accessing or using ValetKleen’s services, you acknowledge and agree that ValetKleen may engage authorized third-party entities, including, but not limited to, contractors, hosting providers, analytics vendors, and cybersecurity partners to facilitate, support, and enhance the functionality and security of our platform. You hereby authorize these third parties to collect, store, process, and access your personal information as necessary to perform their contractual duties on our behalf. To the fullest extent permitted by law, ValetKleen disclaims liability for any acts or omissions by such third parties. Legal recourse for their conduct shall be directed to the responsible third party, not ValetKleen.
8. Legal Disclosure of User Information.
ValetKleen reserves the right to disclose your personal information when required by law or when, in its sole discretion, such disclosure is reasonably necessary for legal, regulatory, or compliance purposes. This may include, but is not limited to, responding to subpoenas, court orders, law enforcement inquiries, or other legal processes. You consent to such disclosures and acknowledge that ValetKleen may, but is not obligated to, notify you of such actions. Additionally, ValetKleen may disclose information in good faith to prevent fraud, ensure public safety, or protect its legal interests. You hereby waive any claims against ValetKleen related to such disclosures.
9. Promotional and Informational Communications
By submitting your contact information to ValetKleen through our website, mobile application, or other communication channels, you explicitly consent to receive communications from ValetKleen and its affiliates, partners, and service providers. This includes, but is not limited to, marketing messages, service updates, and transactional information. You acknowledge that these communications do not constitute unsolicited emails or spam under any applicable law, and you waive any rights to file claims or complaints regarding them. While you can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in those messages or by contacting ValetKleen directly, we reserve the right to continue sending you communications related to your transactions, service status, or account. ValetKleen will make reasonable efforts to promptly honor your opt-out requests, as required by applicable laws. Please note that all submitted contact information is subject to our Privacy Policy.
10. Safeguards
ValetKleen uses industry-standard security measures to protect the integrity of our Site and Service. This includes SSL encryption and hosting environments that comply with PCI DSS standards. While we strive to keep your information safe and maintain a secure platform, ValetKleen cannot guarantee the absolute security or privacy of data transmitted or stored through our Service. By using our online platform, you acknowledge and accept the inherent risks associated with online communications. We strongly recommend that you implement additional security measures on your devices, such as updated antivirus software, firewalls, and other protective tools, to help mitigate potential threats. ValetKleen disclaims any liability for unauthorized access, data breaches, or losses resulting from third-party actions or security vulnerabilities beyond our reasonable control. Your use of the Site and Service constitutes acceptance of these terms and the understanding that security is a shared responsibility.
11. Your Data Protection Rights
Georgia. If you are a Georgia resident, you have the right to request specific information concerning ValetKleen’s disclosure of your data to third parties for their direct marketing purposes in compliance with applicable Georgia privacy laws. This Privacy Policy incorporates provisions to address such statutory requirements. Please be advised that ValetKleen collects electronic information from all users accessing our services, including but not limited to cookies, usage data, and device information. By using our services, you consent to this data collection as described herein. For any inquiries or to exercise your rights under Georgia privacy statutes, you may contact ValetKleen’s legal team directly at legal@valetkleen.com. ValetKleen reserves the right to update its privacy practices and policies in response to changes in applicable laws.
12. Global data transfer
Georgia residents have the right to request specific information regarding ValetKleen’s disclosure of their data to third parties for direct marketing purposes in compliance with applicable privacy laws. This Privacy Policy includes provisions to address these legal requirements. Please note that ValetKleen collects electronic information from all users accessing our services. This includes, but is not limited to, cookies, usage data, and device information. By using our services, you consent to this data collection as outlined in this policy. If you have any questions or wish to exercise your rights under Georgia privacy laws, please get in touch with ValetKleen’s legal team directly at legal@valetkleen.com. ValetKleen reserves the right to update its privacy policies and best practices in response to changes in laws and regulations.
13. Refinements
ValetKleen may revise this Privacy Policy at its sole discretion and at any time. In the event of material modifications, we will update the policy on this page and may notify you using the contact information on file. Your continued access or use of our services online following such updates constitutes your acknowledgment and acceptance of the revised terms. By providing Personal Information, you authorize its transfer, processing, and storage within the United States and agree that ValetKleen may manage such data as outlined herein and in compliance with applicable U.S. laws. Use of our services is subject to this agreement.