Terms of Service

1.Proprietary Rights Notice

All Content, materials, features, and functionality displayed or made available on the ValetKleen website, mobile application, or any other digital or printed platform (collectively, the “Site”), including but not limited to text, graphics, logos, button icons, images, audio clips, video content, code, software, design layout, and data compilations (collectively, the “Content”), are protected as a collective work and/or compilation under applicable United States copyright laws, international copyright laws, and other intellectual property laws and treaties.
Unless expressly stated otherwise, ValetKleen, LLC (“ValetKleen”) is the sole and exclusive owner of all rights, title, and interest in and to the Content and the Site, including all intellectual property and proprietary rights therein. Certain portions of the Content may be licensed or otherwise lawfully provided by third-party licensors, affiliates, service providers, or partners. Any such third-party contributions are likewise protected under applicable laws and remain the property of their respective owners.
Subject to your full compliance with ValetKleen’s Terms of Service and any additional terms or guidelines posted on the Site, ValetKleen grants you a limited, non-exclusive, non-transferable, revocable license to access and view portions of the Content solely for your personal, non-commercial use. You may not modify, reproduce, republish, upload, post, transmit, distribute, or otherwise exploit any Content in any form or by any means, including by electronic, mechanical, photocopying, recording, or any other means, without the express prior written consent of ValetKleen or the applicable copyright owner.
Any redistribution, reproduction, retransmission, republication, or commercial use of any part of the Content, in whole or in part, is strictly prohibited without explicit written authorization. You are expressly prohibited from:

Removing, altering, obscuring, or tampering with any copyright, trademark, or proprietary notices embedded in or accompanying the Content;
Using, copying, or displaying any ValetKleen trademark, service mark, logo, trade dress, or other branding elements without ValetKleen’s express prior written permission;
Framing, mirroring, or otherwise incorporating any part of the Site or Content into another website or service without authorization;
Creating derivative works or adaptations based on the Content;
Circumventing any digital rights management or other technical restrictions placed on the Content.

As between you and ValetKleen, all title, ownership, and intellectual property rights in and to the Site and Content, including any enhancements, modifications, or derivative works thereof, shall remain exclusively with ValetKleen and/or its third-party content providers.
Third-party trademarks, service marks, logos, or brand identifiers appearing on the Site are the property of their respective owners. ValetKleen uses them under license or other legal authority. Their appearance on the Site does not imply endorsement, affiliation, or sponsorship by ValetKleen unless expressly stated.
ValetKleen reserves all rights not expressly granted herein. Your use of the Site and the Content does not grant you any rights to ValetKleen’s or any third party’s intellectual property except as explicitly permitted in this notice or writing by ValetKleen.

2. License Grant and Ownership of Content

Your access to and use of the ValetKleen platform, including but not limited to the website, mobile applications, and all associated services and features (collectively, the “Service”), is provided under a limited license and not sold to you.
Subject to your full compliance with the Terms of Service and any applicable policies, and upon successful registration of an account with ValetKleen (“Account”), ValetKleen hereby grants you a personal, limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to access and use the Service strictly for your individual, non-commercial use and solely as intended through the features provided by ValetKleen.
All content, materials, features, functionality, graphics, designs, text, images, audio, video, software, and other intellectual property made available through the Service (collectively, “Content”) is the exclusive property of ValetKleen and/or its licensors, suppliers, or affiliates. It is protected by United States and international intellectual property laws, including but not limited to copyright, trademark, trade dress, and trade secret laws.
This license does not confer any ownership rights in or to the Service, the Site, or any Content therein. The license is granted solely for the limited purposes expressly stated in these Terms of Service and does not permit you to:

Sell, lease, lend, rent, sublicense, distribute, or otherwise transfer any rights in the Service or Content to any third party;
Modify, adapt, reproduce, distribute, publicly display or perform, publish, or create derivative works based on the Service or Content;
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of any part of the Service;
Use the Service or Content in a manner that violates applicable law, infringes any intellectual property rights, or misappropriates proprietary data;
Use automated tools (e.g., bots, crawlers, spiders) to access, extract, or index any portion of the Service or Content without ValetKleen’s express written permission.

Any unauthorized use, reproduction, redistribution, or disclosure of the Service or its Content is a violation of this Agreement. It may subject you to civil liability, injunctive relief, and potential criminal prosecution.
ValetKleen reserves all rights not expressly granted to you under this license. Your license to use the Service and Content will automatically terminate if you breach these terms, and ValetKleen may disable or restrict your access to the Service at its sole discretion and without notice.
If you have questions regarding the scope of your license or wish to obtain written authorization for a permitted use of ValetKleen’s intellectual property, please get in touch with legal@valetkleen.com.

3. Account Registration and Billing Authorization

To access and use the services provided by ValetKleen (the “Services”), you are required to create and maintain an active user account (“Account”) through ValetKleen’s designated website or mobile application. By registering for an Account, you expressly agree to the following terms:

Accurate and Complete Information You represent and warrant that all information you provide during the account registration process—including, without limitation, your name, contact information, billing details, and credit/debit card information (collectively, “Billing Information”)—is true, accurate, current, and complete. You further agree to maintain and promptly update such information to ensure its continued accuracy and completeness at all times while your Account remains active.
Responsibility for Fees You acknowledge and agree that you are solely responsible for all charges, fees, and applicable taxes incurred in connection with your use of the Services, including but not limited to service fees, delivery charges, or other related costs (“Fees”). A current and detailed list of applicable Fees is available at https://www.valetkleen.com/pricing (the “Pricing Page”) and may be updated by ValetKleen at its sole discretion from time to time without prior notice. It is your responsibility to review the Pricing Page on a regular basis.
Authorization for Billing By submitting your Billing Information, you authorize ValetKleen and its authorized payment processors, affiliates, and third-party service providers to charge your provided payment method (e.g., credit or debit card) for all Fees incurred in connection with your use of the Services. This includes one-time charges, recurring charges (if applicable), missed pickup or delivery fees, and any other charges authorized under these Terms of Service. You acknowledge and agree that ValetKleen is not responsible for any additional charges or fees assessed by your financial institution, including overdraft fees or foreign transaction fees.
Fraudulent or Inaccurate Information Suppose any information you provide is found or suspected, in ValetKleen’s sole discretion, to be false, inaccurate, outdated, incomplete, fraudulent, or in violation of any applicable law or regulation. In that case, ValetKleen reserves the right to suspend or permanently terminate your Account without prior notice and to deny any current or future access to the Services, in whole or in part. ValetKleen also reserves the right to pursue any legal or equitable remedies available, including seeking damages, recovery of unpaid fees, and reporting fraudulent activity to the appropriate authorities.
Security of Account Access You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password, and for any activities that occur under your Account. You agree to notify ValetKleen immediately of any unauthorized use or suspected breach of your Account. ValetKleen is not liable for any loss or damage arising from your failure to comply with this obligation

4. User Contact Consent

By providing your phone number, email address, or other contact information to ValetKleen, you expressly consent and authorize ValetKleen and its agents, representatives, affiliates, or service providers to contact you using automated or non-automated means, including but not limited to autodialed calls, text messages (SMS/MMS), emails, and prerecorded voice messages. Such communications may include, without limitation, messages related to:

Your account activity or service status;
Delivery and pickup notifications;
Customer support interactions;
Transactional confirmations and reminders;
Promotions, discounts, marketing offers, and service updates.

You acknowledge and agree that such communications may be made even if your phone number is registered on a federal or state do-not-call registry, and you hereby waive any rights or claims arising under such laws to the extent permitted by applicable law.
Consent to receive automated communications is not a condition of purchase or use of ValetKleen services. You may revoke your consent to receive marketing communications at any time by contacting ValetKleen Customer Care or by following the opt-out instructions included in the messages (e.g., replying “STOP” to SMS). However, even if you opt out of receiving marketing communications, ValetKleen reserves the right to continue sending you non-marketing, service-related messages (e.g., updates about your active orders, service alerts, account security, or legal notices).
You further agree that in the event you change, cancel, or deactivate your phone number or email address; you will promptly update your ValetKleen account information to prevent ValetKleen from inadvertently contacting or sending messages to a different individual who may acquire your former contact information. Failure to do so may result in the unauthorized disclosure of information to third parties, for which ValetKleen shall bear no liability.
ValetKleen is not responsible for any charges from your mobile or internet service provider that may result from communications sent or received under this section. Message and data rates may apply depending on your mobile carrier plan.
By continuing to use the Service, you confirm that you understand and agree to the terms of this User Contact Consent and that you are the authorized owner or user of the contact information you provide.

5. User Representations and Warranties

By accessing or using ValetKleen’s services, mobile application, or website (“Services”), you (“User”) expressly represent, warrant, and agree to the following:

1. Account Security and Responsibility. You are solely responsible for:

(a) maintaining the confidentiality and security of your user credentials, including your username, password, and any other identifying or access information related to your ValetKleen account (“Account”);
(b) ensuring the integrity, security, and confidentiality of any content, communications, or data you receive, transmit, store, or otherwise handle through the Service;
(c) all charges, transactions, and activities conducted through your Account, including those incurred due to unauthorized access, until ValetKleen receives written notice from you of the suspected breach and you have taken appropriate remedial actions (e.g., password change, access revocation).

2. Compliance Obligations. You agree to:

(d) comply fully with all terms, policies, rules, and guidelines outlined in these Terms of Service, including any additional policies incorporated herein by reference;
(e) abide by all applicable federal, state, and local laws, statutes, ordinances, rules, and regulations of the United States and any other jurisdiction from which you access the Service.

3. Eligibility and Authority. You represent and warrant that:

(i) You are at least eighteen (18) years of age (or the age of legal majority in your jurisdiction, whichever is greater), or if you are between the ages of thirteen (13) and seventeen (17), you are accessing the Service with the knowledge and consent of a parent or legal guardian who agrees to be bound by this Agreement on your behalf;
(ii) you have the full legal capacity, right, and authority to enter into and be bound by this Agreement and, where applicable, are acting with the necessary authorization on behalf of a legal entity;
(iii) all information provided by you to ValetKleen is and shall remain truthful, accurate, current, and complete, including but not limited to your legal name, billing and shipping address, contact information, and payment details;
(iv) the credit card, debit card, or payment account you provide is issued in your name, or you have lawful authorization from the cardholder or account holder to use it to pay for Services offered by ValetKleen;
(v) You shall immediately update your account information should any portion become outdated, misleading, or inaccurate;
(vi) you will comply with all applicable export control laws and regulations. You will not use the Service for any unlawful or prohibited purposes, including fraud, money laundering, or identity theft.

4. User-Submitted Content. Each time you upload, post, submit, or otherwise transmit content to the ValetKleen platform (“Submitted Content”), including but not limited to feedback, reviews, images, or other materials:

(a) you represent and warrant that you own or have obtained all necessary licenses, rights, consents, and permissions to use and authorize ValetKleen to use such Submitted Content;
(b) you grant ValetKleen a worldwide, irrevocable, royalty-free, perpetual, sublicensable, and transferable license to use, reproduce, distribute, publicly perform, display, modify, and prepare derivative works of such content in any form and on any media, whether now known or hereafter developed, for any lawful business purpose;
(c) you agree that ValetKleen is not obligated to maintain the confidentiality of any Submitted Content and may freely use such content for promotional, operational, or commercial purposes;
(d) you further warrant that such Submitted Content does not infringe, misappropriate, or otherwise violate the intellectual property, publicity, privacy, or other proprietary rights of any third party and does not contain defamatory, unlawful, or offensive material.

5. Number Ownership and Communication Consent. If you provide a mobile phone number, you affirm that you are the authorized user or have authorization from the rightful owner. You agree to notify ValetKleen promptly if your number is reassigned or no longer belongs to you. Failure to notify ValetKleen may result in unauthorized messages or account access issues for which you accept full responsibility.

6. Breach Notification and Mitigation. You agree to promptly notify ValetKleen in writing upon becoming aware of any unauthorized use of your Account, data breach, or other suspected security incident. Until such notice is received and acknowledged, you remain fully liable for all activity and charges associated with your Account. ValetKleen reserves the right to take any reasonable action, including suspending or terminating your Account, to protect its systems, customers, and services.

7. Indemnification. You agree to indemnify, defend, and hold harmless ValetKleen and its affiliates, officers, employees, agents, partners, licensors, and service providers from any claims, liabilities, damages, losses, expenses, and costs (including attorneys’ fees) arising from:

your violation of these Terms of Service;
your negligence or misconduct;
your infringement of intellectual property or other rights of any third party;
any use or misuse of the Services by you or anyone using your Account credentials.

6. Prohibited Conduct and Intellectual Property Restrictions

You expressly agree that you shall not, whether directly or indirectly, engage in any conduct that violates or conflicts with ValetKleen’s proprietary rights and applicable copyright laws—including but not limited to the United States Copyright Act (17 U.S.C. §§ 106-110)—or principles of fair use, without first obtaining the express prior written authorization of ValetKleen and/or the rightful copyright or intellectual property owner.
Specifically, you are strictly prohibited from:

Unauthorized Use and Exploitation of Content: Distributing, reproducing, publicly displaying (except as expressly permitted under Section 2 of this Agreement), renting, leasing, sublicensing, transferring, selling, or otherwise exploiting, in whole or in part, any Content, Submitted Content, or intellectual property associated with ValetKleen, without explicit written consent. This prohibition includes any attempt to derive financial or commercial benefit from ValetKleen’s proprietary materials beyond the scope granted by this Agreement.
Removal or Alteration of Proprietary Notices: Removing, obscuring, or altering any copyright notices, trademark symbols, proprietary labels, or any other ownership markings contained within or affixed to ValetKleen’s Content or Submitted Content. Such notices shall remain intact to preserve ValetKleen’s ownership and attribution rights.
Falsification and Misrepresentation: Submitting any content, information, or data that is intentionally false, fraudulent, misleading, or inaccurate in connection with your Account, including but not limited to your identity, contact details, payment information, or any other required disclosures. Additionally, the creation or use of multiple Accounts for fraudulent, deceptive, speculative, or unauthorized purposes is strictly forbidden.
Circumvention of Purchase or Promotion Limits: Exceeding or attempting to exceed any purchase quantity limitations, promotional usage restrictions, or any terms set forth for specific offerings available through the ValetKleen platform. Using any Account to purchase goods or services with the intent to resell, speculate, or circumvent limitations established to ensure fair and lawful use of promotions or services is expressly prohibited.

ValetKleen reserves the sole discretion to verify your identity and other Account information before processing any purchase, order, or promotional redemption. We may refuse to process, suspend, or cancel any transaction where there is reasonable suspicion of violation of this Agreement, fraudulent behavior, misrepresentation, or unlawful activity.
ValetKleen further reserves the right to investigate and pursue, to the fullest extent permitted by law, any acts of misrepresentation, fraud, unauthorized use, or any violations of this Agreement or applicable laws. This includes cooperating with law enforcement, initiating civil proceedings, and seeking damages, injunctions, or other remedies available under the law.
By using ValetKleen’s services, you acknowledge and agree that any breach of these restrictions may cause irreparable harm to ValetKleen and its business interests, for which monetary damages may be insufficient. Accordingly, ValetKleen shall be entitled to seek equitable relief, including injunctive relief and specific performance, in addition to any other remedies available.

7. Promotion Code Use and Restrictions

Restricted Distribution and Sharing. You are strictly prohibited from sharing, posting, displaying, or distributing ValetKleen promotion codes on any third-party websites, platforms, or services where you do not hold primary content ownership or editorial control. This includes but is not limited to, publicly editable sites such as Wikipedia, coupon aggregation websites, app stores, app review sites, and any other unauthorized online forums. Additionally, the use of ValetKleen promotion codes in paid search engine marketing campaigns (e.g., Google Ads, Bing Ads, Yahoo Search Marketing) or similar advertising platforms is expressly forbidden without prior written consent from ValetKleen.
Expiration and Availability. All ValetKleen promotion codes shall expire sixty (60) calendar days from the date of issuance or the date they are earned, whichever is applicable. Promotion codes are issued in limited quantities at the sole discretion of ValetKleen. They may be modified, suspended, revoked, or canceled by ValetKleen at any time without prior notice or liability.
Single-Use and Non-Transferability. Promotion codes are valid for one-time use only and are strictly limited to the individual ValetKleen account holder to whom they were issued. Promotion codes may not be transferred, assigned, sold, traded, or redeemed for cash or any other form of credit outside of the ValetKleen platform. Any attempt to transfer or share promotion codes will result in the immediate forfeiture of the code and may lead to additional penalties.
Limitations on Code Accumulation and Redemption. Users are prohibited from accumulating more than one active promotion code simultaneously before placing an order. Only one promotion code may be applied per transaction. ValetKleen promotion codes cannot be combined or stacked with any other discounts, coupons, promotions, or offers.
Enforcement and Remedies. ValetKleen reserves the right to enforce these terms to the fullest extent, including but not limited to denying the use of any promotion code, canceling all previously earned discounts, credits, or promotion codes, and suspending or terminating user accounts found to violate these rules. Any fraudulent, unauthorized, or abusive use of promotion codes may result in legal action and monetary damages against the offending user.
Modifications and Termination of Promotion Programs. ValetKleen retains the right to amend, suspend, or terminate any promotion or promotional code program at any time, with or without notice, at its sole discretion. No compensation, refund, or substitution will be provided in the event of such termination.

8. User-Submitted Content and Liability

You are solely responsible for all information, data, materials, and other content that you upload, publish, submit, or display (collectively, “Submitted Content”) on or through the ValetKleen platform, website, mobile application, or any other services provided by ValetKleen (collectively, the “Service”). By submitting any content, you acknowledge and agree that such content may be accessible publicly and to other users of the Service.
Confidentiality Warning:
You understand and acknowledge that the Service is not a confidential or secure medium for sensitive or private information. Accordingly, you agree not to post or transmit any information you consider confidential, proprietary, or sensitive on or through the Service.
Consent to Disclosure:
By submitting any content to the Service, you expressly consent and authorize ValetKleen to disclose your identity and any information we have collected about you to law enforcement agencies, government officials, or other third parties if ValetKleen, in its sole discretion, believes such disclosure is necessary to comply with legal obligations, enforce our Terms of Service, investigate potential violations, or protect the rights, property, or safety of ValetKleen, its users, or others.
No Pre-Screening or Editorial Control:
While ValetKleen may provide interactive features such as forums, chat, or reviews (“Interactive Services”), you acknowledge that these communications occur in real-time or near real-time and may not be subject to advance review, editing, or censorship by ValetKleen. ValetKleen does not guarantee that any Submitted Content complies with our policies or any applicable laws.

Monitoring and Removal Rights:
Notwithstanding the lack of pre-screening, ValetKleen reserves the right but assumes no obligation, to monitor, review, edit, refuse, or remove any Submitted Content or communications that it deems, in its sole and absolute discretion, to be inappropriate, harmful, offensive, illegal, infringing, defamatory, obscene, or otherwise in violation of these Terms or any applicable laws or regulations.
You agree that ValetKleen may remove or restrict access to any Submitted Content without prior notice or liability. ValetKleen shall not be responsible or liable for any loss or damage arising from the removal or refusal to post any Submitted Content.
Indemnification:
You agree to indemnify, defend, and hold harmless ValetKleen, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to any Submitted Content you post, your violation of these Terms, or your infringement of any third-party rights.
No Endorsement:
Any Submitted Content does not reflect the opinions, views, or policies of ValetKleen. ValetKleen does not endorse any Submitted Content, nor does it guarantee the accuracy, integrity, or quality of such content.

ValetKleen may also suspend or terminate your access to the Site or Services for violations of this provision without notice and at its sole discretion.

9.User Representations, Warranties, and Conduct Restrictions

By submitting any content (“Submitted Content”) to ValetKleen or otherwise using the ValetKleen website, mobile application, or related services (collectively, the “Site”), you hereby warrant, represent, and agree that you shall not engage in any conduct or submit any content that:

Infringes Rights of Others: Violates, infringes, misappropriates, or otherwise impairs any intellectual property rights, proprietary rights, privacy rights, publicity rights, or any other legal rights of any third party;
Violates Laws and Regulations: Is unlawful or in violation of any applicable local, state, federal, or international law, statute, ordinance, regulation, or governmental order;
Is Harmful or Objectionable: Contains or promotes content that is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, fraudulent, deceptive, misleading, hateful, discriminatory, or otherwise objectionable or inappropriate;
Harms ValetKleen’s Reputation: Adversely affects, damages, or disparages ValetKleen’s goodwill, name, reputation, or business interests or causes distress, duress, discomfort, or discourages any individual, firm, or entity from using any part of the Site or from engaging with ValetKleen in any capacity;
Spamming or Unsolicited Communications: Involves the transmission, distribution, or facilitation of junk mail, chain letters, unsolicited or duplicative messages, or any form of “spam” or unsolicited advertising;
Contains Malicious Code: Transmits, distributes, uploads, or otherwise makes available any files, programs, or materials that contain viruses, worms, trojan horses, spyware, ransomware, time bombs, cancelbots, or any other malicious, harmful, or destructive code or software;
Provides False Information: Deliberately provides false or misleading information or makes fraudulent reports to any employee, agent, or representative of ValetKleen;
Interferes with Security or Functionality: Attempts to circumvent, disable, interfere with, or otherwise compromise any security features, access controls, usage restrictions, or content protection mechanisms implemented on the Site;
Violates Privacy or Intercepts Communications: Intercepts or attempts to intercept electronic communications, emails, or other private messages or data not intended for you;
Commercial use Prohibited: Uses the Site for unauthorized commercial or business purposes, including but not limited to advertising, marketing, solicitation, or offering goods or services, whether for monetary gain or otherwise, without prior written consent from ValetKleen. This prohibition includes linking the Site to external commercial websites or platforms;
Indecent or Obscene Content: Posts, transmits, or disseminates any message, image, video, data, or program that is indecent, obscene, pornographic, or sexually explicit;
Harassment or Abuse: Uses the Site to harass, stalk, threaten, intimidate, or abuse any person or entity or otherwise violate the legal rights of others, including their privacy, publicity, or personal safety;
Preservation of Attribution and Notices: Removes, alters, or obscures any author attributions, copyright notices, legal disclaimers, proprietary designations, or labels included in any content or files you upload to the Site.

ValetKleen’s Rights and Enforcement
While ValetKleen encourages Users to report legitimate problems or concerns relating to the Site or Services, ValetKleen reserves the right, at its sole discretion, to take any action it deems appropriate in response to any Submitted Content or User conduct. Such actions may include, without limitation:

Removing, modifying, or disabling access to any Submitted Content or other material on the Site for any reason or no reason at all;
Suspending or terminating User accounts or access privileges without prior notice;
Reporting any unlawful conduct or suspected violations to appropriate law enforcement or regulatory authorities;
Pursuing legal remedies, including injunctions, damages, and other relief, to protect ValetKleen’s rights and interests.

This reservation of rights applies particularly when ValetKleen receives credible claims or allegations from third parties or government authorities regarding Submitted Content or User behavior or if ValetKleen reasonably believes a breach of these terms has occurred.
This User Representations and Conduct section shall survive termination of your access or use of the Site and is enforceable to the fullest extent permitted by law.

10. Submitted Content License and Usage Rights

By posting, uploading, submitting, or otherwise making available any content, materials, or information (“Submitted Content”) to any publicly accessible areas of the ValetKleen website, mobile applications, or other platforms (collectively, the “Site”), you hereby represent and warrant that you either own all rights to such Submitted Content or have obtained all necessary permissions and consents from the rightful owner(s) to grant the rights described herein.
You hereby grant ValetKleen, its affiliates, subsidiaries, licensees, successors, and assigns a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, broadcast, sublicense, and otherwise exploit such Submitted Content, in whole or in part, alone or as part of other works, in any form, media, or technology now known or later developed, for any purpose, including but not limited to marketing, promotional activities, product development, or any commercial or non-commercial use.
This license includes the right to store, archive, and make copies of your Submitted Content as necessary to facilitate its display and use on the Site and related platforms.
Furthermore, you agree that ValetKleen may, at its sole discretion, associate your name, likeness, username, or other identifying information with your Submitted Content, and you grant ValetKleen a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use such identifying information in connection with your Submitted Content and its authorized uses.
You acknowledge and agree that:

You will not receive any compensation, financial or otherwise, for the use of your Submitted Content or any derivative works thereof;
ValetKleen may remove, edit, or refuse to display any Submitted Content at any time and for any reason without prior notice or liability;
You waive any rights to inspect or approve any uses of your Submitted Content by ValetKleen or its licensees;
You shall have no claim against ValetKleen for alleged or actual infringement, misappropriation, or violation of any intellectual property, privacy, publicity, or other rights arising from any use of your Submitted Content by this Agreement

Additionally, you hereby grant to each User of the Site a limited, non-exclusive license to access, view, use, reproduce, distribute, display, and perform your Submitted Content solely as permitted through the Site’s functionality and consistent with these Terms of Service.
If you choose to remove or delete your Submitted Content from the Site, the licenses granted to ValetKleen and other Users concerning such Submitted Content will terminate; however, you acknowledge that ValetKleen may retain archived or cached copies of your Submitted Content for legal, regulatory, or business purposes.
By submitting content to ValetKleen, you confirm that your Submitted Content complies with all applicable laws, does not infringe any third party’s rights and that you indemnify and hold harmless ValetKleen from any claims, damages, liabilities, or expenses arising out of the use or distribution of such Submitted Content.

11. ValetKleen’s Sole Discretion Over Service Operation

ValetKleen retains complete and exclusive discretion and control over the operation, management, and functionality of its website, mobile applications, and related services (collectively, the “Service”). Without limitation, ValetKleen reserves the right, at its sole and absolute discretion, to:

Delete, remove, or otherwise dispose of any email, private message, or user communication that remains unread or inaccessible by the User for a duration determined by ValetKleen’s internal policies and procedures;
Subject to compliance with applicable privacy laws and ValetKleen’s Privacy Policy, disclose or share User-related information with authorized third parties when deemed necessary or appropriate for operational, legal, or business purposes;
Modify, restrict, suspend, withdraw, or discontinue any aspect, feature, content, functionality, or service component of the Service, in whole or in part, without prior notice and liability to Users or any third parties;
Monitor, review, or moderate uploaded content, including but not limited to files, user-generated submissions, discussion forums, chat rooms, or conferences, and impose restrictions or remove access to such content as ValetKleen deems appropriate to ensure compliance with its policies, community standards, or applicable laws;

Notwithstanding the foregoing, ValetKleen does not routinely review the contents of private communications, such as emails or direct messages, except where expressly required or permitted by applicable law, court order, subpoena, or other valid legal process. ValetKleen expressly disclaims any obligation to monitor or store such communications and reserves the right to cooperate with law enforcement or regulatory authorities by applicable legal requirements.
By using ValetKleen’s Service, you acknowledge and agree that ValetKleen’s exercise of such discretion is necessary for the protection, security, and proper functioning of the Service and is binding and final.

12.Disclaimer of Warranties and Limitation of Liability

The ValetKleen website, mobile applications, and all related services (collectively, the “Service”) are provided by ValetKleen (“we,” “us,” or “our”) on an “AS IS” and “AS AVAILABLE” basis. ValetKleen makes no representations or warranties of any kind, express or implied, regarding the operation, availability, reliability, accuracy, completeness, or content of the Service.
To the fullest extent permitted by applicable law, ValetKleen expressly disclaims all warranties, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing, usage, or trade practice. ValetKleen does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses, malware, or other harmful components.
ValetKleen does not guarantee that any defects or errors in the Service will be corrected or that the Service or the servers that make it available are free of bugs, vulnerabilities, or other harmful elements. You acknowledge and agree that your use of the Service is at your sole risk.

Furthermore, ValetKleen cannot and does not warrant any damages, losses, or interruptions caused by human error, machine error, omissions, delays, or failures in performance, including loss of data, profits, or other intangible losses.
ValetKleen does not warrant or guarantee that any files or downloads obtained through the Service will be free from viruses, worms, Trojan horses, or any other destructive or contaminating code. You are solely responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for the accuracy and security of data input and output.
While ValetKleen strives to provide accurate, up-to-date, and complete information on the Service, we assume no responsibility for the accuracy, reliability, completeness, or timeliness of the content or any errors or omissions therein. The content provided through the Service is for informational purposes only and should not be relied upon as professional advice.
ValetKleen reserves the right, at its sole discretion and without prior notice, to modify, suspend, or discontinue all or any part of the Service or any features, content, or materials included therein at any time and for any reason.
If you are dissatisfied with any part of the Service or these Terms of Service, your sole and exclusive remedy is to cease using the Service immediately.
This disclaimer of warranty is an essential part of the agreement between you and ValetKleen and governs your use of the Service.

13. Disclaimer of Opinions, Content Accuracy, and Third-Party Liability

Any opinions, views, or statements expressed on the ValetKleen website, platform, or associated digital properties (“the Site”) are solely those of the individual authors and do not necessarily reflect the opinions, beliefs, or positions of ValetKleen, its affiliates, officers, directors, or employees, even in cases where the author may be affiliated with ValetKleen.
All content published on the Site—including but not limited to articles, blog posts, user comments, reviews, testimonials, and other submitted materials (“Submitted Content”)—is provided strictly for informational, educational, or entertainment purposes. Such content does not constitute an endorsement, recommendation, or professional advice by ValetKleen or any other party.
ValetKleen expressly disclaims any responsibility or liability arising from the accuracy, completeness, legality, copyright compliance, reliability, or any other aspect of the Submitted Content, whether created by ValetKleen employees, users, third-party contributors, or external websites linked from the Site.
Furthermore, ValetKleen makes no express or implied warranties, guarantees, or representations regarding the Submitted Content or third-party content, and shall not be held liable for any damages, losses, or claims resulting from reliance on such content or from interactions with any third-party websites accessible via links provided on the Site.
Users and visitors are advised to exercise their own judgment and verify information independently before acting on any content found on or through the ValetKleen Site.

14. User Acknowledgment and Disclaimer Regarding Submitted and Third-Party Content

By accessing or using the ValetKleen website, mobile applications, or any affiliated services (collectively, the “Site”), you acknowledge and agree that you may encounter content submitted by other users (“Submitted Content”) as well as content provided by third parties (“Third-Party Content”). Such content may originate from a variety of sources outside of ValetKleen’s control.
ValetKleen makes no representations or warranties regarding the accuracy, completeness, reliability, usefulness, safety, or intellectual property rights associated with any Submitted Content or Third-Party Content available through the Site. You expressly understand and agree that all Submitted Content and Third-Party Content is provided “as is” and “as available” without any endorsement, guarantee, or responsibility on the part of ValetKleen.
You further acknowledge that Submitted Content and Third-Party Content may contain material that is offensive, defamatory, obscene, inaccurate, misleading, unlawful, or otherwise objectionable. By using the Site, you voluntarily assume all risks associated with exposure to such content and agree to fully waive, release, and discharge ValetKleen and its affiliates, officers, directors, employees, agents, and licensors from any claims, demands, damages, liabilities, losses, costs, or expenses (including attorneys’ fees) of any kind arising out of or relating to your use of, reliance upon, or exposure to any Submitted Content or Third-Party Content.
You understand that opinions, statements, or advice expressed in any portion of the Site—including but not limited to newsgroups, message boards, email lists, forums, chat rooms, conferences, or any other interactive services—reflect solely the views of the individual authors or participants and do not necessarily represent the views or positions of ValetKleen. The individuals or entities posting such content are not authorized spokespersons, representatives, or agents of ValetKleen, and their statements should not be attributed to ValetKleen in any way.
ValetKleen does not endorse, approve, or adopt any Submitted Content or Third-Party Content and disclaims all liability arising from the content or opinions contained therein. Furthermore, ValetKleen reserves the right but does not assume any obligation, to monitor, review, edit, or remove any Submitted Content or Third-Party Content at its sole discretion and without prior notice.
By continuing to use the Site, you agree that you will not hold ValetKleen liable for any damages or harm resulting from your interaction with or reliance on any Submitted Content or Third-Party Content, regardless of whether other users or third-party providers provided such content.

15.Third-Party Website Links Disclaimer

ValetKleen’s website, platform, and services (“Site”) may contain hyperlinks or references to third-party websites, resources, or services that are not owned, controlled, or operated by ValetKleen (“Third-Party Sites”). These links are provided solely for your convenience and do not constitute or imply any endorsement, sponsorship, affiliation, or recommendation by ValetKleen.
By accessing any Third-Party Site through links on the ValetKleen Site, you acknowledge and agree that such access is at your sole risk. ValetKleen makes no representations or warranties regarding the accuracy, completeness, currency, reliability, or availability of any information, products, services, data, opinions, advice, or statements contained on or provided by such Third-Party Sites.
ValetKleen expressly disclaims any responsibility or liability for:

The content, practices, or policies of any Third-Party Site, including but not limited to privacy practices, data security, or compliance with applicable laws;
Any damages, losses, claims, costs, or expenses, whether direct, indirect, incidental, consequential, or punitive, arising from or related to your access to, use of, or reliance on any content, goods, services, or information obtained from or through any Third-Party Site;
Any viruses, malware, or other harmful components that may be transmitted through links to or from Third-Party Sites.

You understand and accept that some Third-Party Sites may contain material that is objectionable, offensive, inaccurate, or inappropriate, and ValetKleen does not endorse or control such content.
ValetKleen does not guarantee that any links to Third-Party Sites will be maintained, accessible, or operational at all times and reserves the right to remove or turn off any such links without prior notice.
You agree that it is your responsibility to review and comply with the terms of use, privacy policies, and other legal notices of any Third-Party Sites you visit. ValetKleen strongly encourages you to exercise caution and perform due diligence when interacting with third-party websites or services.
By using the ValetKleen Site, you hereby waive, release, and hold harmless ValetKleen, its affiliates, officers, employees, agents, and licensors from any liability, claims, damages, or losses arising out of or in connection with your use of or reliance on any Third-Party Site or its content.

16.Data Security and Breach Response

ValetKleen employs industry-standard security measures, including the use of Secure Socket Layer (SSL) and Hypertext Transfer Protocol Secure (HTTPS) protocols across our entire website and digital platforms. These encryption technologies ensure that all communications between users and ValetKleen’s servers are securely transmitted, protecting personally identifiable information (“PII”) from unauthorized interception, access, or disclosure by third parties.
In the event of a confirmed data breach or unauthorized access to our systems, ValetKleen’s designated security and system administration teams will promptly initiate comprehensive incident response procedures to:

Contain and mitigate the breach to preserve system integrity and prevent further unauthorized access;
Conduct a thorough investigation to determine the scope and impact of the breach;
Notify affected users without undue delay, providing clear information regarding the nature of the breach and recommended actions;
Facilitate password resets or other credential protections for impacted accounts as appropriate to safeguard user access;
Comply with all applicable laws, regulations, and notification requirements governing data breaches and user privacy.

ValetKleen is committed to maintaining the confidentiality, integrity, and security of user data and continually reviews and enhances our security protocols to prevent future incidents.

17 Governing Law and Dispute Resolution

You expressly agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the use of ValetKleen’s services, or any transactions between you and ValetKleen shall be governed by and construed under the laws of the State of Georgia, without regard to its conflict of law principles.
Exclusive Jurisdiction and Venue: You agree that all such disputes shall be resolved exclusively in the courts located within the State of Georgia. To the fullest extent permitted by applicable law, you hereby irrevocably consent to the personal jurisdiction and venue of the state and federal courts located in Georgia and waive any objection based on forum non conveniens or any similar doctrine.
Small Claims Court Provision: Where the subject matter of a dispute is eligible to be adjudicated in the Small Claims Court of the State of Georgia, you agree to bring such claims solely in that court. Suppose a dispute includes multiple claims, and one or more of those claims are eligible for Small Claims Court. In that case, you agree to waive your right to pursue any remaining claims separately in a different forum and instead consolidate all claims within the Small Claims Court proceeding.
Monetary Limits and Remedies Waiver: Suppose the amount you seek in a dispute exceeds the monetary jurisdictional limits of the Small Claims Court. In that case, you expressly waive any right to recover damages beyond those limits and agree to proceed with your claim solely within the Small Claims Court’s monetary jurisdiction. Furthermore, suppose you are entitled to additional remedies outside of economic damages—such as injunctive or equitable relief—in a higher court. In that case, you waive your right to pursue such remedies and agree that all relief shall be sought exclusively within the Small Claims Court.

Enforcement and Fees: Should you initiate any dispute or claim in a forum or manner inconsistent with this Section, ValetKleen reserves the right to file a motion to dismiss such action. In such cases, you agree to reimburse ValetKleen for all reasonable attorneys’ fees, court costs, and other related expenses incurred in enforcing this provision.
Attorney’s Fees and Costs:
In any dispute arising under or related to this Agreement, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable attorneys’ fees, court costs, and other expenses incurred in connection with the dispute, including any appeals or enforcement proceedings.

18. Force Majeure and Limitation of Liability

You acknowledge and agree that ValetKleen shall not be held liable for any failure or delay in performing its obligations under this Agreement or providing its services to you to the extent such failure or delay is caused by events or circumstances beyond ValetKleen’s reasonable control (“Force Majeure Events”). Such Force Majeure Events include, without limitation, acts of God, natural disasters, earthquakes, floods, hurricanes, pandemics, epidemics, war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, insurrection, terrorism, riots, strikes, labor disputes or shortages (whether lawful or unlawful), embargoes, governmental actions or restrictions, acts or omissions of third-party service providers, failure or disruption of telecommunications or internet services, postal or delivery service interruptions, failure or unavailability of payment processing systems or financial institutions, shortage or unavailability of necessary infrastructure, materials, equipment, or energy, or any other circumstance beyond ValetKleen’s reasonable control.
In the event of such Force Majeure Events, ValetKleen shall be excused from performance for the duration of the event and a reasonable recovery period thereafter and shall not be liable to you for any damages, losses, or claims arising directly or indirectly from such failure or delay.
You further agree that ValetKleen shall not be responsible for any consequential, incidental, indirect, special, punitive, or exemplary damages, including but not limited to loss of revenue, profits, or goodwill, arising out of or related to such Force Majeure Events, even if ValetKleen has been advised of the possibility of such damages.

19.Limitation of Liability and Release

You expressly agree that ValetKleen, including its officers, directors, employees, agents, licensors, and suppliers (collectively, the “ValetKleen Parties”), shall not be liable to you or any third party under any legal or equitable theory—whether in contract, tort (including negligence), strict liability, indemnity, or otherwise—for any damages, losses, liabilities, or expenses arising out of or in connection with your access to or use of the ValetKleen website, platform, services, or any content therein (collectively, the “Service”).
You acknowledge and agree that:

ValetKleen Parties assume no responsibility or liability for any user-generated content, including but not limited to feedback, comments, reviews, submissions, or any third-party conduct that may be defamatory, offensive, illegal, or otherwise objectionable.
You bear the sole risk for any harm or damages resulting from your interaction with submitted content or from third-party actions encountered through or in connection with the Service.
The ValetKleen Parties do not endorse, verify, or guarantee the accuracy, integrity, or quality of any third-party content or user submissions appearing on or through the Service.

To the fullest extent permitted by law, you hereby irrevocably release, waive, and discharge the ValetKleen Parties from any claims, demands, liabilities, damages, costs, or causes of action of every kind and nature, whether known or unknown, suspected or unsuspected, arising directly or indirectly out of or relating to your use of the Service. This includes, without limitation, claims based on negligence, gross negligence, or strict liability of any ValetKleen Party.
This limitation and release shall apply even if ValetKleen Parties have been advised of or should have known of the possibility of such damages or losses.

20.Limitation of Liability and Jurisdiction

Notwithstanding anything to the contrary in this Agreement or any other provision herein, ValetKleen and its affiliates, officers, employees, agents, licensors, and service providers shall not be liable under any legal theory whether in contract, tort (including negligence), strict liability, or otherwise—for any indirect, incidental, special, consequential, punitive, or exemplary damages, including, without limitation, damages for loss of profits, loss of revenue, loss of business or business interruption, loss of data or information, costs of substitute services or goods, or any other intangible losses arising out of or in connection with:

Your use or inability to use the ValetKleen website, mobile application, or services (“Service”);
Reliance on or use of any content, information, or materials provided through the Service;
Any errors, omissions, interruptions, defects, delays in operation or transmission, or other failures of performance of the Service;
Any unauthorized access to or alteration of your transmissions or data or
Any other matter relating to the Service,

Even if ValetKleen has been advised of the possibility of such damages. The foregoing limitation shall apply regardless of the cause of action and even if any limited remedy fails of its essential purpose.
Furthermore, the ValetKleen Service is operated and controlled from its facilities located within the United States. ValetKleen makes no representation or warranty that the Service, or any content, products, or services available through the Service, are appropriate, available, or compliant with laws or regulations outside of the United States.
If you choose to access or use the Service from jurisdictions outside the United States, you do so entirely at your own risk. You are solely responsible for ensuring compliance with all applicable local, national, and international laws, regulations, and restrictions.
By using the ValetKleen Service from outside the United States, you acknowledge and agree that ValetKleen shall have no liability or responsibility for any such use or access and that you waive any claims or causes of action related thereto.

21.Digital Millennium Copyright Act (“DMCA”)

ValetKleen respects the intellectual property rights of others and expects its users and visitors to do the same. It is our policy to respond promptly to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws.
Suppose you believe that your copyrighted work or other intellectual property rights have been infringed upon through content available via the ValetKleen website, mobile applications, or any other service we provide (collectively, the “Service”). In that case, you may submit a written notification of claimed infringement (“Infringement Notice”) to our designated Copyright Agent as detailed below.
Requirements for DMCA Infringement Notices
To be effective, your Infringement Notice must include the following information:

Signature: A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right that is allegedly infringed.
Identification of the Work: A clear description of the copyrighted work or other intellectual property that you claim has been infringed. This description should be sufficient to allow us to identify the original work.
Identification and Location of the Infringing Material: A description of the location on the ValetKleen Service of the material that you claim is infringing your intellectual property rights. Please include URLs or other specific information reasonably sufficient to enable us to locate the allegedly infringing content.
Contact Information: Your complete contact information, including your physical address, telephone number, and email address, so that we can contact you if necessary.
Good Faith Belief Statement: A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
Accuracy and Authority Statement: A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright or intellectual property owner or are authorized to act on behalf of the owner.

Submission of DMCA Notices
Please direct all DMCA Infringement Notices to our designated Copyright Agent at:
ValetKleen Copyright Agent
Email: legal@valetkleen.com
Mailing Address: [Insert Physical Address]
Phone: [Insert Phone Number]
ValetKleen’s Response to Infringement Notices
Upon receipt of a valid DMCA Infringement Notice, ValetKleen will:

Review the notice promptly to assess the claim’s validity;
Remove or restrict access to the allegedly infringing material as required by law;
Notify the user who posted the content of the removal or disabling action;
Where appropriate, inform the complainant of such removal and provide instructions on further actions.

Counter-Notification Procedure
Suppose you believe material removed or disabled as a result of an Infringement Notice was removed or disabled in error or misidentification. In that case, you may submit a Counter-Notification containing the following:

Your physical or electronic signature;
Identification of the material removed or disabled and the location at which the material appeared before it was removed or disabled;
A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
Your name, address, telephone number, and a statement that you consent to the jurisdiction of the federal district court in your jurisdiction, or if outside the United States, the jurisdiction where ValetKleen is located;
Your consent to accept the Service of process from the person who submitted the original Infringement Notice.

Submit Counter-Notices to the exact contact details listed above.
Upon receipt of a valid Counter-Notification, ValetKleen will promptly notify the original complainant and may restore the material within 10 business days unless the complainant files a lawsuit seeking to restrain you from engaging in infringing activity related to the material in question.
Important Legal Notices

Repeat Infringers: ValetKleen reserves the right to terminate access to the Service of users who are determined to be repeat infringers in appropriate circumstances.
No Legal Advice: This policy is for informational purposes only and does not constitute legal advice. For any questions regarding intellectual property rights or the DMCA, please consult a qualified attorney.

By using ValetKleen’s Service, you agree to abide by this DMCA policy and to respect the intellectual property rights of others. We appreciate your cooperation in helping us maintain a respectful and lawful online environment.

22.Termination of Agreement

Either you or ValetKleen may terminate this Agreement at any time, with or without cause, and for any reason, by providing written notice to the other party. Additionally, this Agreement shall terminate immediately and without prior notice if you fail to comply with any term or condition set forth herein or engage in any conduct that ValetKleen deems, in its sole discretion, to be a violation of this Agreement or harmful to the interests of ValetKleen, its affiliates, or other users.
ValetKleen expressly reserves the right, in its sole discretion and without prior notice or liability, to suspend, restrict, or terminate your Account, access to the ValetKleen website, mobile applications, and/or any associated services (collectively, the “Services”) at any time and for any reason, including but not limited to suspected violations of this Agreement, fraudulent or unlawful activity, or any conduct that adversely affects the operation or reputation of ValetKleen.
Notwithstanding termination of this Agreement or your access to the Services, the provisions of the following sections shall survive and remain fully enforceable: Section 1.1 (Proprietary Rights), Section 1.3 (User Agreement), Section 1.4 (User Representations), Section 2 (Online Communications), Section 4 (Content and General Disclaimers), Section 5 (Indemnification), Section 6 (Waiver and Release), Section 7 (Limitation of Liability), Section 9 (Term and Termination), and Section 11 (Miscellaneous). These surviving provisions shall continue in full force and effect to the extent necessary to give effect to their intent and to protect the rights and obligations of the parties.

Termination of this Agreement shall not release you from any obligations or liabilities incurred before such termination, including payment obligations and indemnification duties.

23.Privacy Commitment and User Obligations

ValetKleen is strongly committed to safeguarding the privacy and confidentiality of all Users and the personal information collected through our Services. By registering for or using the ValetKleen Services, you expressly represent, warrant, and agree that you shall not use the Services, directly or indirectly, to collect, track, store, or disclose any personally identifiable information (“PII”) of other Users without their explicit consent, nor engage in any activity that violates applicable privacy laws or regulations.
You further agree that your use of the Services will strictly comply with ValetKleen’s Privacy Policy and all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other relevant federal, state, or international privacy statutes.
Any unauthorized collection or misuse of User information is strictly prohibited and may result in immediate termination of your access to the Services, legal action, and liability for damages.
ValetKleen reserves the right to monitor, investigate, and enforce compliance with this provision to protect the privacy and security of its Users and the integrity of the Service.

24.Export Compliance and Restrictions

You acknowledge and agree that your access to and use of ValetKleen’s services, software, materials, and related technology (collectively, the “Materials”) is subject to all applicable export control laws, regulations, and sanctions administered by the United States government, including but not limited to the U.S. Department of Commerce Export Administration Regulations (EAR), the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), and any other relevant U.S. or foreign export control or sanctions authority (collectively, “Export Laws”).
Accordingly, you represent, warrant, and covenant that you shall not, directly or indirectly:

Export, re-export, transfer, or release the Materials or any direct product thereof to any individual, entity, or destination prohibited or restricted under Export Laws;
Use the Materials in any country, territory, or with any person or entity subject to U.S. embargoes or sanctions programs;
Provide access to the Materials to any person or entity located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade embargoes or sanctions, including but not limited to countries currently designated by OFAC as embargoed or restricted (such as Cuba, Iran, North Korea, Syria, or any other country as specified by applicable law);
Use the Materials in connection with any activities related to the proliferation of weapons of mass destruction, terrorism, or any unlawful purpose prohibited under Export Laws.

By downloading, accessing, or using the Materials, you certify under penalty of perjury that:

You are not physically located in, or ordinarily resident in, any country or territory subject to comprehensive U.S. embargoes or sanctions;
You are not a person or entity listed on any U.S. government-restricted party lists, including but not limited to the Specially Designated Nationals (SDN) List, Denied Person List, Entity List, or any other restricted or prohibited party list maintained by the U.S. government or any foreign government with jurisdiction over the transaction;
You will comply with all applicable Export Laws and restrictions in your use of the Materials.

Any violation of this Export Compliance provision shall constitute a material breach of these Terms of Service and may result in immediate termination of your access to the Materials and any related services, as well as legal action to the fullest extent permitted by law.
ValetKleen expressly disclaims any liability arising from your failure to comply with applicable Export Laws and reserves the right to report any violations to the appropriate authorities.
Suppose you are unsure about your compliance obligations or whether you may be subject to export restrictions. In that case, you agree to seek appropriate legal counsel before accessing or using the Materials.

25.Damaged Items Policy

At ValetKleen, the utmost care and attention are devoted to handling your garments and belongings. While we employ rigorous quality controls and expert handling procedures to protect your items, certain risks inherent to laundering, dry cleaning, and garment care cannot be eliminated. By using ValetKleen’s services, you acknowledge and accept these limitations as outlined below.

No Absolute Guarantee Against Damage
Despite our best efforts, ValetKleen cannot guarantee against natural occurrences such as color loss, color bleeding, shrinkage, fabric fading, or other alterations that may arise from the cleaning process. These phenomena may result from the garment’s composition, previous treatments, or inherent fabric characteristics.
Reporting Damaged Items
All claims for damaged items must be submitted in writing to ValetKleen within seven (7) calendar days from the date of delivery. Claims submitted beyond these seven days will be deemed waived and will not be eligible for consideration or compensation.
To report damage, customers must contact ValetKleen via email at care@valetkleen.com, providing a detailed description of the damage, order number, delivery details, and photographs of the affected items.
Customer Responsibility to Inspect Items
Upon receipt of your garments, it is your responsibility to promptly inspect all items and notify ValetKleen of any damages within the specified timeframe. Failure to report damages timely constitutes acceptance of the items as received.
Removal of Personal Items and Liability
Customers must ensure that all pockets are emptied before submitting their garments. ValetKleen makes a reasonable effort to inspect and remove foreign objects, such as pens, lipstick, coins, headphones, or other personal effects, before cleaning. However, ValetKleen expressly disclaims any liability for damage caused by loose or undisclosed items left inside pockets or bags.
Proper Use of ValetKleen Garment Bags
ValetKleen provides designated bags for different service types (e.g., Dry Cleaning, Wash & Fold). Customers must use the correct ValetKleen-branded bag corresponding to the intended service. ValetKleen is not liable for damages resulting from misuse of bags, including but not limited to placing dry cleaning garments in wash & fold bags or vice versa.
Additional or replacement bags may be obtained upon request via your online account or the ValetKleen mobile app.
Evaluation and Determination of Damage
All damaged items must be returned to ValetKleen for physical inspection and evaluation. ValetKleen reserves the right to assess whether the damage is attributable to normal wear and tear, pre-existing conditions, improper care, or the cleaning process.
Typical wear and tear includes but is not limited to:
 Shrinkage due to repeated laundering;
 Color fading or bleeding attributable to fabric quality;
 Small holes, tears, or thinning fabric;
 Discoloration from exposure to elements before service.
ValetKleen will make reasonable efforts to restore damaged items to acceptable condition whenever possible.
Compensation and Limitation of Liability
Suppose an item is determined to be damaged due to ValetKleen’s negligence or error and cannot be restored. In that case, ValetKleen’s liability is limited to reimbursement of up to four (4) times the cleaning fee charged for that specific item, not to exceed a maximum total of five hundred dollars ($500) per claim.
Reimbursement will be issued solely as a credit to your ValetKleen account and may be applied to future orders. ValetKleen does not provide cash refunds, checks, or replacement garments as compensation.
Disclaimer of Liability
ValetKleen is not liable for damages resulting from the following:
 Inherent defects or pre-existing conditions in garments;
 Customer negligence or failure to disclose relevant garment care information;
 Damage caused by foreign objects or misuse of service materials;
 Natural shrinkage, color changes, or fabric deterioration occur after service.
Acceptance of Terms
By submitting your garments to ValetKleen, you acknowledge that you have read, understood, and agree to this Damaged Items Policy and the limits of liability herein.
ValetKleen strives to provide the highest level of garment care and customer satisfaction. Your cooperation and understanding of this policy help us serve you better.

26.Lost Item Policy

ValetKleen offers professional dry cleaning, wash and fold, and laundry pickup and delivery services with utmost care and diligence. However, by the nature of garment cleaning and handling, there is an inherent risk that items may be lost, misplaced, or otherwise not returned. While ValetKleen has implemented reasonable operational safeguards and procedures designed to minimize the risk of lost items, ValetKleen does not guarantee that such incidents will never occur.
Reporting Lost Items
Customers must report any suspected lost items within three (3) calendar days following the delivery of their garments. Claims submitted after these three days will be deemed untimely and will not be considered or processed.
Exclusions and Limitations of Liability
ValetKleen expressly disclaims any liability for the loss of loose personal effects, valuables, or accessories, including, but not limited to, watches, jewelry, earbuds (such as AirPods), cufflinks, or any other items not securely attached to or enclosed within the laundered garments, even if submitted within ValetKleen bags. Furthermore, ValetKleen is not responsible for items lost, misplaced, or damaged before pickup or after delivery has been completed and accepted by the customer.
Claim Investigation Process
Upon receipt of a timely lost item claim, a designated Customer Care Agent from ValetKleen’s Escalations Team will initiate a formal investigation. This process may include but is not limited to:

Comprehensive review of security camera footage;
Detailed examination of order tracking logs and delivery records;
Interviews with all personnel involved in the handling, processing, and delivery of the affected order;
Thorough physical searches within ValetKleen facilities and vehicles.

Due to the complexity and detail required, resolution of lost item claims may take up to fifteen (15) business days from the date the claim is filed.
Compensation for Lost Items
If, after a full investigation, ValetKleen determines that an item is conclusively lost while in our care and cannot be recovered, ValetKleen’s liability will be limited as follows:

ValetKleen may provide compensation equal to up to four (4) times the cleaning price paid for the item, with a maximum reimbursement cap of five hundred dollars ($500) per lost item.
All compensation will be issued exclusively in the form of account credit to be used toward future ValetKleen services. No cash, check, or direct replacement item purchases will be provided.

This limitation of liability represents ValetKleen’s complete and final responsibility regarding lost items and supersedes any other claims or damages that the customer may assert.
By using ValetKleen’s services, customers acknowledge and accept these terms and the inherent risks associated with garment cleaning, including the potential for lost items, and agree to abide by the procedures and limitations set forth herein.

27.Pickup and Delivery Terms

ValetKleen strives to provide a reliable and convenient laundry and dry cleaning service to all customers. While we endeavor to follow all special instructions regarding pickup and delivery as accurately as possible, certain limitations apply, as outlined below.
Customers may authorize ValetKleen to collect or deliver items by leaving them outside their residence with a doorkeeper, concierge, or other designated individual only if written consent has been provided to ValetKleen before service. This consent must authorize such arrangements and release ValetKleen from liability for any risks associated with unattended items or third-party handling.
ValetKleen expressly disclaims any responsibility or liability for loss, theft, damage, or misplacement of items:

Before pickup: including while items are in the customer’s possession, stored on the customer’s premises, or awaiting collection;
After delivery: including once items have been left in an authorized location, delivered to a doorkeeper, or handed over to a third party at the delivery address

The sole responsibility for safeguarding items before pickup and after delivery rests exclusively with the customer. Customers are advised to ensure all items are securely packaged and identifiable before collection and to verify receipt immediately upon delivery.
To facilitate clear communication, ValetKleen will send written notifications confirming the completion of pickup and delivery via SMS, push notification through the mobile application, or email, according to the customer’s selected preferences in their account settings. However, ValetKleen does not guarantee receipt of such notifications and is not responsible for any failures or delays in communication caused by technical or third-party service issues.
By using ValetKleen’s services, customers acknowledge and agree to these terms and release ValetKleen from any claims arising from circumstances beyond its control related to the pickup, handling, or delivery of laundry items.

28.Garment Records and Data Retention

ValetKleen reserves the right, at its sole discretion and without prior notice, to maintain records related to the garments you submit for cleaning or related services. Such records may include, but are not limited to, detailed descriptions, images, photographs, or any other form of documentation about your items.
ValetKleen may retain, store, display, reproduce, and use these records in association with your name, account information, or other identifying data you provide. These records will be maintained for commercially reasonable periods as determined by ValetKleen, consistent with business needs including, but not limited to, archival purposes, inventory management, quality assurance and control, loss prevention, dispute resolution, and data analysis for service improvement.
By using ValetKleen’s services, you expressly consent to ValetKleen’s collection, retention, and use of such records by this policy. ValetKleen is committed to handling all such documents in compliance with applicable privacy laws and industry best practices, protecting your personal information, and ensuring confidentiality.
ValetKleen’s retention and use of garment records shall not constitute an ownership interest in your personal property, nor does it affect your ownership rights over your garments.

29.Multiple Account and Referral Program Policy

1. Single Account Restriction ValetKleen permits each user to maintain only one (1) active account. The creation, possession, or use of multiple accounts by the same person, whether directly or indirectly, is strictly prohibited. This policy is established to maintain the integrity of our services, including, but not limited to, our referral and promotional programs.

2. Prohibition of Fraudulent Activity ValetKleen offers referral incentives to reward genuine customer advocacy and grow our community responsibly. Any attempt to manipulate, exploit, or circumvent these programs, including, but not limited to, creating multiple accounts to obtain bonuses or rewards, is considered fraudulent and expressly forbidden.

3. Referral Program Restrictions We reserve the exclusive right to evaluate, approve, or reject any referral, “Refer a Friend” submission, or related bonus eligibility at our sole discretion. Grounds for rejection include, but are not limited to:

Referrals involving individuals residing at the same physical address or within the same household;
Referrals generated from accounts that are duplicates, non-genuine, or otherwise linked to the referring user;
Any indication of artificial inflation or abuse of the referral program rules.

4. Monitoring and Enforcement: ValetKleen employs ongoing monitoring and auditing of referral activity and account behavior to ensure compliance with these policies. Any suspicious or confirmed violations may lead to one or more of the following corrective actions without prior notice:

Forfeiture, suspension, or revocation of referral rewards or bonuses;
Cancellation of referral credits or bonuses associated with the violating account(s);
Temporary suspension or permanent termination of user account(s);
Any additional legal remedies are available under applicable law.

5. User Responsibility and Agreement: By participating in ValetKleen’s referral programs or maintaining an account, users agree to comply fully with this policy and acknowledge that any violation may adversely affect their account status and benefits. ValetKleen reserves the right to amend these policies at any time to protect the fairness and integrity of its services.

30.Governing Law, Jurisdiction, and General Legal Provisions

This Agreement, including all matters arising out of or relating to your use of the ValetKleen services, shall be governed by and construed by the laws of the State of Georgia without regard to its conflict of law principles. You expressly agree and consent that any legal action, suit, or proceeding arising out of or relating to this Agreement, your use of the ValetKleen service, or any of the parties’ obligations hereunder, shall be instituted exclusively in a state or federal court of competent jurisdiction located in Gwinnett County, Georgia, United States. You hereby irrevocably submit to the exclusive jurisdiction and venue of such courts for such purposes.
You agree that any claim or cause of action you may have against ValetKleen arising out of or related to this Agreement or the services provided must be filed within one (1) year after such claim or cause of action arises, or it shall be forever barred, regardless of any statute or law to the contrary.
The failure of ValetKleen to insist upon strict enforcement or performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. No waiver of any term, provision, or condition of this Agreement—whether by conduct or otherwise, in any single or multiple instances—shall be deemed a further or continuing waiver of any such term, provision, or condition or any other term, provision, or condition. No waiver shall be effective unless in writing and signed by the party against whom enforcement is sought. This Agreement constitutes the entire, complete, and exclusive Agreement between you and ValetKleen concerning your use of the Service. It supersedes all prior or contemporaneous understandings, agreements, representations, and communications, whether oral or written, between the parties concerning the subject matter hereof.
Suppose legal action is required to enforce or interpret the terms of this Agreement. In that case, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, expert fees, court costs, and other litigation-related expenses incurred in connection therewith, in addition to any other relief to which such prevailing party may be entitled under law or equity.
Suppose any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable. In that case, the remaining provisions of this Agreement shall remain in full force and effect as if such invalid, illegal, or unenforceable provision had never been included.
This Agreement does not and is not intended to create or confer any rights or remedies upon any person or entity other than the parties hereto. Nothing contained herein shall be interpreted as creating any third-party beneficiary rights unless explicitly stated. All rights and obligations hereunder are personal to the parties unless expressly noted otherwise.
You may not assign or transfer your rights or obligations under this Agreement without the prior written consent of ValetKleen. Any attempted assignment or delegation in violation of this section shall be null and void.
ValetKleen may assign this Agreement, in whole or in part, including all rights and obligations hereunder, at any time and without notice to you.

31.Notice

ValetKleen may deliver any notice, communication, or other correspondence required or permitted under this Agreement by any of the following means: (a) by sending an email to the address associated with your user account; (b) by posting a general notice on the ValetKleen website or application; or (c) by sending a written communication via first-class U.S. mail or nationally recognized courier to the physical address associated with your account on record.
You agree that all notices provided to you in a foregoing manner will be deemed to have been duly given and received by you: (i) immediately upon delivery if delivered by email or posted on the Site or application, or (ii) three (3) business days after mailing, if sent by U.S. mail or courier service. Any notices to ValetKleen under this Agreement must be sent in writing to:
ValetKleen Legal Department
Email: legal@valetkleen.com
Mailing Address: [Insert Official Company Address]
Such notice will be deemed given: (i) when received by ValetKleen if sent by email and followed by written confirmation, or (ii) three (3) business days after the date it is sent via certified mail or courier to the mailing address listed above.
It is your responsibility to ensure your contact information on file is current and accurate. ValetKleen will not be liable for any failure of delivery resulting from outdated or incorrect contact details provided by the user.

32.Legal Disclosure of Personal Information

ValetKleen is committed to maintaining the confidentiality and security of your personal information. However, under certain circumstances, we may be required or find it necessary to disclose information we collect from or about you in accordance with applicable laws and lawful requests.
You hereby acknowledge and agree that ValetKleen may, in its sole discretion and without further notice to you, disclose your personal or account-related information to third parties, including governmental authorities, courts, regulatory agencies, or private litigants, if we determine in good faith that such disclosure is:

Required by applicable law, regulation, or legal process (such as a subpoena, warrant, or court order);
Necessary to respond to a valid legal inquiry, investigation, or demand from a governmental authority or agency;
Appropriate in connection with actual or threatened litigation or legal proceedings in which we are involved or may become involved;
Reasonably necessary to protect our legal rights, enforce our Terms of Service, prevent or investigate fraud, safeguard the security or integrity of our services, or protect the rights, property, or safety of ValetKleen, its users, or others.

In the event ValetKleen receives a subpoena or similar legal request concerning your information, we may, but are not obligated to, notify you in advance to allow you the opportunity to contest or seek to limit such disclosure (e.g., through a motion to quash). Alternatively, we may elect to object to or challenge the request on your behalf, but we are under no legal obligation to do so.
Furthermore, ValetKleen reserves the right to proactively report to, or cooperate with, law enforcement or relevant regulatory authorities when we have a good faith belief that such disclosure is necessary to prevent harm, address criminal activity, investigate fraud, or comply with any legal or regulatory obligation.

You expressly release ValetKleen, its officers, directors, employees, agents, contractors, and affiliates from any and all liability, damages, or claims that may arise out of or relate to the disclosure of your information in accordance with this section.
All such disclosures will be conducted in compliance with applicable data protection and privacy laws, including but not limited to the laws of the country or jurisdiction in which you reside, to the extent required under such laws.

33.Modifications to This Privacy Policy

ValetKleen reserves the right, in its sole discretion, to modify, amend, or update this Privacy Policy at any time to reflect changes in legal requirements, our data handling practices, or the features of our services. Any such changes will be effective immediately upon posting the revised version on our website or within our mobile application unless otherwise required by applicable law.
We may notify you of material changes through email, in-app notifications, or prompts requiring affirmative acceptance. Your continued access to or use of ValetKleen’s services after the effective date of any modifications constitutes your acceptance of the revised Privacy Policy.
If you do not agree to the revised terms, you must cease using all ValetKleen services immediately. It is your responsibility to review this Privacy Policy periodically to remain informed of any updates.

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